Question 1

What exactly is Inforida?

Accepted Answer

Inforida is India's AI-first school infrastructure platform. One system replaces the 6–7 tools most schools juggle today — admissions, attendance, fees, classroom, library, transport, parent comms — with AI woven into every workflow. 250+ schools run on it.

Question 2

What kinds of schools use Inforida?

Accepted Answer

K-12 and higher-secondary schools from 200 to 15,000 students. Single-campus, multi-branch, and network/franchise schools are all supported. We also serve select preschools and coaching institutes on a lighter configuration.

Question 3

Which languages are supported?

Accepted Answer

The parent app works in English, Hindi, Bengali, Telugu, Marathi, Tamil, Gujarati, Kannada, Malayalam, and Punjabi. Backend/admin is English for now; regional admin UI is on the roadmap for late 2026.

Question 4

Where is Inforida based?

Accepted Answer

Headquartered in Bangalore (HSR Layout), with a zonal office in Lucknow. We serve schools across India and pilots in the UAE and Singapore.

Question 5

How is pricing structured?

Accepted Answer

Per-student per-month, billed annually. Core platform starts at ₹35/student/month. AI modules — Orbit (quizzes), Goood Morning (attendance), QuickEnroll (admissions), Bird (calling) — are priced separately so you only pay for what you use.

Question 6

Is there a setup fee?

Accepted Answer

No. No setup fee, no per-user fee, no per-module activation fee. Data migration, training, and onboarding are included in the first 90 days.

Question 7

Is there a free trial?

Accepted Answer

Yes — a 30-day pilot for up to 500 students on a single campus. You get full platform access, a dedicated onboarding manager, and live training. No credit card required.

Question 8

What discounts do you offer?

Accepted Answer

Volume discounts kick in at 3,000+ students. Multi-campus networks and education trusts get tier pricing. Our Shiksha Grant gives up to 50% off to government-aided and low-fee schools — apply with your institution details.

Question 9

Can we pay monthly?

Accepted Answer

Yes for schools under 2,000 students. Above that, we prefer annual to keep pricing stable and to offer a named success manager. Quarterly is available on request.

Question 10

Can we cancel any time?

Accepted Answer

Yes. Monthly plans cancel any time. Annual plans include a 45-day no-questions-asked refund window. Beyond that, pro-rata refunds are reviewed per our Refund Policy. Data export is always one click.

Question 11

How long does onboarding take?

Accepted Answer

Core setup is live in 48–72 hours. Full data migration (student records, fees, past attendance) typically finishes in 7–10 working days. We run in parallel with your old system for the first 14–30 days so nothing breaks.

Question 12

Do you migrate our existing data?

Accepted Answer

Yes. We pull from Excel, Tally, your previous ERP, or Google Sheets. The migration team maps every field, validates with you, and runs a dry-run before cutover.

Question 13

What training do you provide?

Accepted Answer

Three live sessions: admin setup, teacher onboarding, and parent-app rollout. Every session is recorded for replay. Refresher sessions are included for the first 90 days, then on request.

Question 14

What does the school need to provide?

Accepted Answer

Internet connectivity, a laptop for the office, and smartphones for teachers. For face-recognition attendance (Goood Morning), we ship or help you source a simple tablet per entry point. That's it.

Question 15

What products make up Inforida?

Accepted Answer

Nucleus (core ERP — students, fees, timetables, library, transport), Orbit (AI-powered quizzes and assessments), QuickEnroll AI (admissions intelligence), Goood Morning (face-recognition attendance), Bird AI (outbound calling agent), and a unified parent/teacher mobile app.

Question 16

Can we buy modules individually?

Accepted Answer

Yes. Nucleus is the base. Any AI module can be added or removed with 30 days' notice. Most schools start with Nucleus + Goood Morning, then add Orbit and Bird in year two.

Question 17

How accurate is Goood Morning attendance?

Accepted Answer

99.9% accurate under normal school lighting. It handles glasses, masks, hats and partial occlusion. False-positive rate is under 0.1%. Manual override is always available for edge cases.

Question 18

What does Bird AI actually do?

Accepted Answer

Bird is an AI calling agent. It calls parents for admission follow-ups, fee reminders, attendance alerts, and event confirmations. It speaks English, Hindi and regional languages, understands voice replies, and hands off to a human when needed.

Question 19

Where is our data hosted?

Accepted Answer

AWS Mumbai (ap-south-1) with full data residency in India. All backups are in-region. No data leaves Indian borders without explicit opt-in.

Question 20

Is the data encrypted?

Accepted Answer

Yes — TLS 1.3 in transit, AES-256 at rest, and key rotation every 90 days. Field-level encryption for PII (contact numbers, addresses, financials).

Question 21

Do you train AI models on our data?

Accepted Answer

Never. Student data is never used to train any model — ours or any third party. AI features run on anonymised metadata or on-device. The compliance panel audits exactly what each model reads.

Question 22

Who can see what in our account?

Accepted Answer

Role-based permissions are granular down to individual fields. Principal, admin, teacher, accountant, parent — each sees only what's needed. You can create custom roles and audit access logs any time.

Question 23

Are you DPDPA / GDPR compliant?

Accepted Answer

Yes. We're aligned with India's DPDPA, GDPR (for overseas schools), and follow CBSE/ICSE data-handling guidelines. A named grievance officer is published on /company-details.

Question 24

What happens if we leave?

Accepted Answer

Your data is yours. One-click export in CSV and PDF for every record, file, photo, and attachment. After a 30-day grace period, we permanently delete all data from primary and backup systems and send you a signed deletion certificate.

Question 25

Does Inforida integrate with Tally?

Accepted Answer

Yes. Our first-party Tally connector syncs fees, receipts, and ledger entries in near-real-time. No manual journal entries.

Question 26

Which payment gateways are supported?

Accepted Answer

Razorpay, PayU, Cashfree out of the box. UPI, NetBanking, debit/credit cards, wallets, and EMI plans all supported. Custom gateway integrations available on Enterprise plans.

Question 27

Can we use Google Workspace / Microsoft 365 SSO?

Accepted Answer

Yes. Both Google SSO and Microsoft Entra SSO are supported with zero setup for workspace admins. SAML 2.0 is available for Enterprise.

Question 28

Do you have an API?

Accepted Answer

Yes — a documented REST API with webhooks for every major event (student created, fee paid, attendance marked). OpenAPI spec, sandbox credentials, and SDKs for Node and Python are available to partners.

Question 29

How fast do you respond to tickets?

Accepted Answer

P1 (outage / blocking): under 15 minutes, 24×7 pager. P2 (core feature broken): under 2 hours during school hours. P3 (question / request): under 24 hours. Live chat first-response averages 2 minutes.

Question 30

Do you offer on-site support?

Accepted Answer

Yes for metro cities (Bangalore, Lucknow, Delhi NCR, Mumbai, Pune, Hyderabad, Chennai) on Enterprise plans. Elsewhere we do a mix of remote, video, and scheduled visits.

Question 31

Do you have a status page?

Accepted Answer

Yes, live on /customer-support. It shows real-time uptime of the web app, mobile apps, payments, Goood Morning, and WhatsApp. Subscribe to incident updates by email or Slack.

Question 32

What partnership models do you offer?

Accepted Answer

Three tiers: Referral (10% share, no investment), Reseller (up to 25% share, quarterly targets, certification), and Integration (API partner, co-marketing). Each tier has a dedicated partner manager.

Question 33

Can individuals partner, not just firms?

Accepted Answer

Yes. 40% of our partners are independent consultants, retired school administrators, or ed-tech freelancers. If you have trust with 5+ schools in your region, we want to talk.

Question 34

How do partners earn?

Accepted Answer

Referral partners earn a one-time + recurring fee on every school that signs. Resellers earn up to 25% of ARR. We pay monthly, in INR or USD, with a real-time dashboard of your funnel.

Question 35

Are you currently raising?

Accepted Answer

We share our deck, data room access, and financials with qualified investors on request. Submit via our contact page (select "Investor") and our founders will respond within one business day.

Question 36

What stage are you at?

Accepted Answer

Revenue-generating with 250+ schools, profitable unit economics, and strong year-over-year growth. We're selective about bringing new investors onto the cap table — strategic fit matters more than valuation to us.

Question 37

Do you have strategic investors?

Accepted Answer

Yes. We're backed by the NVIDIA Inception Program, DPIIT-certified under Startup India, and have strategic relationships with two school networks and one education publisher. Details shared under NDA.

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