Cancellation and Refund Policy

At Inforida Technologies Private Limited, our aim is to provide high-quality products and services that meet your expectations. However, if you are dissatisfied for any reason, we are committed to resolving your concern in a fair and timely manner.

1. Grievance Redressal

If you have any issues with our products or services, please contact us at:support@inforida.in

To help us process your grievance effectively, kindly include the following details in your email:

• Name of the product or service
• Amount paid
• Sales agent name (if applicable)
• Detailed description of your complaint
• Date and Time of the issue
• Your full name and contact details

2. Cancellation Policy

Cancellations are accepted under the following conditions:

• All cancellation requests must be made in writing from your registered email ID to:support@inforida.in
• The cancellation request must include your full name, invoice number, and reason for cancellation.
• Cancellations made within the first 7 days of a subscription will be eligible for a full refund.
• To avoid charges for the next billing cycle, the cancellation request must be submitted at least 15 days prior to the next billing date.
• All cancellation requests will be processed within 7–10 business days. A confirmation email will be sent upon successful processing.
• Upon cancellation, all services will be terminated at the end of the current service period, unless specified otherwise.

3. Refund Policy

Refunds are governed by the following terms:

• Refund requests must be submitted within 7 days of subscription.
• Refunds will only be issued if there is a defect or technical issue in the product or service that cannot be resolved within a reasonable timeframe.
• If the product or service is functioning as intended and there are no defects, no refund will be granted even if the customer chooses not to use it.
• Refunds are not applicable for change of mind or after the expiration of the refund eligibility period.

4. Termination of Access Post-Cancellation

Once your subscription or service is cancelled:

• Access to all related services, data, and software will be discontinued after the current service period ends.
• Customers are required to uninstall and delete any software provided by Inforida Technologies Private Limited and log out of all accounts.
• Any further access or unauthorized use post-cancellation may result in legal action.