Call analytics & sentiment
Outcome tags, sentiment scoring, and reason clustering — board-ready, exportable, and searchable.
Every call produces data you can act on. Bird tags the outcome, scores the sentiment, and clusters the reasons parents give — so you see why leads convert (or don’t), not just how many.
- Outcome tags per call (connected, interested, not-interested, callback-scheduled, escalated, network-fail…).
- Sentiment (positive / negative / neutral) with keyword extraction ("too expensive", "too far", "love the curriculum").
- A reason-clustering dashboard with trends over time.
- Board-ready CSV/PDF exports (outcomes, sentiment distribution, top reasons, cost-per-lead).












