24/7 inbound
Answer after-hours calls with your knowledge base, book callbacks, and escalate the high-intent ones.
Parents call when they’re free, not when your office is open. Bird answers inbound calls around the clock, handles common questions from your knowledge base, and books callbacks or escalates when a human is needed.
- Always-on answering — no after-hours BPO team required.
- Answers FAQs (fees, timings, policies, admission criteria) in the caller’s language.
- Books a callback on a counsellor’s calendar and texts the parent a confirmation.
- Transfers high-intent callers to a live agent.












